In computing, the term issue is a unit of work to accomplish an improvement in a data system. An issue could be a bug, a requested feature, task, missing documentation, and so forth. So it can be seen as a unit of work to accomplish an improvement in a data system. In ITIL terms, an issuelog is the collection of registered incidents, problems and changes or parts thereof within a project.
|An issue tracking system (also called trouble ticket system or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's others employees.|
|There are many issue tracking systems around. Issuelog.eu is one of them. It is avalailable as an easy to use website. The advantage of our system is that it is maintained outside the corporate environment. This makes it easy to collaborate in projects across multiple organisations, since there is no hassle in opening the corporate firewall to enable others accessing the system, or having someone to administer the system. This gives a very flexible, open system and therefore a great ROI.|